Returns and Refund Policy

Electrobike Zone Sàrl – Swiss Battery

1. Scope

This returns and refund policy applies to all purchases made through the Electrobike Zone Sàrl online shop, including products sold under the Swiss Battery brand.

2. Right of return (physical products)

Electrobike Zone Sàrl offers a voluntary 14-day return period from the date of delivery or in-store collection, for certain physical products.

A return is only possible if:

• the product is complete (accessories, cables, instructions, etc.),
• the product is undamaged and shows no signs of use,
• the original packaging is included wherever possible.

The costs and risks of return shipping (loss, theft, damage) are entirely borne by the customer.

3. Exceptions – products that cannot be returned

Due to their nature, certain items and services cannot be taken back or refunded:

• battery refurbishment (Swiss Battery),
• battery repairs and diagnostics,
• technical work carried out in the workshop,
• electrical or electronic parts that have been installed or soldered,
• customised or specially ordered products,
• Speedboxes or derestriction modules whose packaging has been opened,
• any product that has clearly been used or modified by the customer.

Any service carried out under the Swiss Battery brand is considered final and non-refundable.

4. Returns procedure

Before returning anything, the customer must contact our customer service team by email at info@electrobikezone.ch, stating their order number and the reason for the return.

Once the return has been approved, the parcel must be sent to the address provided. Parcels sent cash on delivery will not be accepted.

5. Refunds

After receiving and inspecting the product, Electrobike Zone Sàrl reserves the right to:

• refund the amount in the form of a credit note or gift card, or
• deduct up to 20% of the item's value to cover handling or reconditioning costs.

The original delivery charges are generally not refunded.